Returns PolicyYou may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. ShippingWe can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
AceCamp USA Phone: 801-415-0400 75 East Fort Union Blvd Suite A2, Midvale, Utah 84047 [email protected]
AceCamp Canada 660 Evans Ave, Vancouver, BC V6A 2K9 Phone: 1-604-688 9989 Fax: 1-604-357 1102 [email protected]
AceCamp Germany Neugasse 18 63075 Offenbach am Main Phone: 49-69-8383 295 00 Fax: 49-69-8383 295 29 [email protected]
AceCamp China No. 6, Lane 255, South Sizhuan Road Shanghai 201612 Phone: 86-21-5186 0881 Fax: 86-21-5186 0882 [email protected]